Support and crisis services

Urgent help

If you need emergency support, dial ‘000' for the police or an ambulance. Stay on the line, speak clearly, and be ready to answer the operator's questions. Alternatively, call Lifeline, a free and confidential 24-hour crisis helpline, on 13 11 14

If you are in a crisis situation, are concerned about feelings or thoughts of suicide, or need to speak with someone urgently, we urge you to contact the following organisations for immediate assistance:

• Lifeline (13 11 14); online chat www.lifeline.org.au/get-help/online-services/crisis-chat
• Suicide call back service: (1300 659 467); 24-hour service that provides online counselling: www.suicidecallbackservice.org.au

If you feel you require assistance and support for mental health or drug and alcohol concerns, we encourage you to contact one of the following services:

Mental Health Issues, Low Mood, Anxiety and Stress

• Contact your family doctor or general practitioner
• Headspace (1800 650 890 or www.headspace.org.au) provide face to face, phone or online support for young people
• SANE (1800 187 263 or www.sane.org) provide face to face, phone or online support.
• Beyond blue (1300 224 636); online chat www.beyondblue.org.au/get-support/get-immediate-support
• Mindspot provide free online treatment for young people experiencing mood or anxiety issues www.mindspot.org.au/mood-mechanic
• Mental Health Access Line: free mental health telephone access across all states in Australia
  • NSW (1800 011 511) – Mental Health Line
  • VIC (1300 363 746) – Psychiatric triage (information, assessment and referral) 24 hours a day, 7 days a week
  • ACT (1800 629 354) – Mental Health Triage Service
  • QLD (1300 64 22 55) - 24-hour specialist mental healthcare
  • TAS (1800 332 388) – Mental Health Services Helpline
  • SA (13 14 65) – Mental Health Triage Service
  • WA (1800 676 822) – Mental Health Emergency Response Line
  • NT (1800 682 288) – Northern Territory Crisis Assessment Telephone Triage Service

Drug and Alcohol Concerns

National helplines:

• Counselling Online (1800 888 236) or www.counsellingonline.org.au: Free drug and alcohol online counselling available 24/7
• Reach Out (www.reachout.com): practical tools and support to help young people get through everything from everyday issues to tough times
• Youth Drug and Alcohol Advice (YoDAA) Line (1800 458 685): Telephone information and advice for young people

State-based health services:

• Alcohol & Drug Information Service: for information, services in your area, crisis counselling and support about alcohol and drugs:
  • NSW: 1800 422 599 for regional NSW or 02 9361 8000 for metropolitan NSW
  • VIC: Directline (1800 888 236)
  • ACT: community health service: 02 6207 9977
  • QLD: 1800 177 833 for regional QLD or 07 3837 5989 for metropolitan QLD
  • TAS: 1800 811 994
  • SA: 1300 131 340 or 08 8363 8618
  • WA: 1800 198 024 for regional WA or 08 9442 5000 for metropolitan WA
  • NT: 1800 629 683 or call 08 8922 8399 (Darwin) to book an appointment to seek help for alcohol withdrawal